Refund and Returns Policy

Thank you for choosing Fawn Sparrow as your shopping destination. We want to ensure your complete satisfaction with your purchase. Please read our Refund and Returns Policy carefully to understand the terms and conditions:

  1. Returns and Exchanges:

    • Our Returns & Exchanges Policy lasts for 30 days from the date of delivery.
    • To be eligible for a return or exchange, the item must be unused and in the same condition as received, including the original packaging.
    • Some items are exempt from being returned, such as perishable goods, intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
  2. Refunds:

    • Once we receive and inspect your returned item, we will send you an email to confirm the receipt.
    • We will notify you of the approval or rejection of your refund.
    • If approved, a refund will be processed, and the credit will be applied to your original method of payment within a specific timeframe.
  3. Late or Missing Refunds:

    • If you haven’t received your refund, please check your bank account first.
    • Contact your credit card company as there may be processing time before the refund is posted.
    • If the refund is still not received, contact your bank for further assistance.
    • If you need additional support, please reach out to us at hello@fawnsparrow.com.
  4. Shipping Returns:

    • To return your product, please ship it to the following address: Fawn Sparrow LLC, [Address], [City], [State], [ZIP Code], United States.
    • You are responsible for covering the shipping costs for returning the item, and these costs are non-refundable.
    • If you receive a refund, the cost of return shipping will be deducted from your refund.
    • The time for the exchanged product to reach you may vary depending on your location.
    • For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of your returned item.
  5. Need Help?

    • If you have any questions or require further assistance regarding returns and exchanges, please contact our customer support team at hello@fawnsparrow.com.
    • We are committed to providing exceptional customer service and will be happy to assist you.

Please note that this Refund and Returns Policy is specific to Fawn Sparrow LLC and applies to purchases made on our website. For purchases made through third-party retailers, please refer to their respective refund and return policies.

Thank you for your understanding and cooperation. We value your trust and strive to make your shopping experience with Fawn Sparrow a pleasant one.